{"id":711,"date":"2021-06-09T09:01:31","date_gmt":"2021-06-09T07:01:31","guid":{"rendered":"https:\/\/chaletforyou.com\/?page_id=711"},"modified":"2026-02-09T17:05:17","modified_gmt":"2026-02-09T15:05:17","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/chaletforyou.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;40&#8243; bottom_padding=&#8221;40&#8243; top_padding_tablet=&#8221;30&#8243; bottom_padding_tablet=&#8221;30&#8243; top_padding_phone=&#8221;20&#8243; bottom_padding_phone=&#8221;20&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What&#8217;s included in the Gourmet Basket? Can we have breakfast out of it?&#8221;][vc_column_text]\n<div class=\"gmail_default\">The Gourmet Basket contains mainly artisanal delicacies from small producers in the area, which can be enough for breakfast for 2-3 days, but also you can find snacks for the afternoon, or wine tasting:<\/div>\n<ul>\n<li class=\"gmail_default\">a selection of cold cuts,<\/li>\n<li class=\"gmail_default\">selection of artisan cheese<\/li>\n<li class=\"gmail_default\">butter 5 dkg<\/li>\n<li class=\"gmail_default\">toast bread 250 gr<\/li>\n<li class=\"gmail_default\">vegetables (peppers, tomatoes, etc.)<\/li>\n<li class=\"gmail_default\">100% fruit juice in two flavours, 1 L<\/li>\n<li class=\"gmail_default\">yoghurt, organic muesli<\/li>\n<li class=\"gmail_default\">seasonal fruits<\/li>\n<li class=\"gmail_default\">Artisan jam and syrup in unique flavours<\/li>\n<li class=\"gmail_default\">Handcrafted vegan vegetable cream, dip in different flavours<\/li>\n<li class=\"gmail_default\">Quality chocolate<\/li>\n<li class=\"gmail_default\">grissini<\/li>\n<li class=\"gmail_default\">bruschetta<\/li>\n<li class=\"gmail_default\">seed mix<\/li>\n<li class=\"gmail_default\">+ some surprise \ud83d\ude0a<\/li>\n<\/ul>\n<p>Toast bread can be substituted for gluten free, please indicate in the comment section of your reservation.<\/p>\n<p><b>You may only need to bring your favourite brand of milk and bakery products before travelling.<\/b><\/p>\n<p>You will also find coffee capsules, coffee for brewing coffee, tea blends (green, fruit and black tea), coffee cream, lemon juice for tea, sugar, honey, sweetener, and a portion of pasta and tomato sauce as standard.<\/p>\n<p>The gourmet basket will be placed in the cabin ready for you upon arrival.<\/p>\n<p>The price of the gourmet basket does not include the basket and the buckle containers. Please return them to the basket when you leave.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How many people is the guest house suitable for?&#8221;][vc_column_text]\n<p class=\"p1\">Each of our chalets can accommodate 2 people. Some services and equipment, such as the jacuzzi, can accommodate 2 people, and the hot water boiler is designed to be sufficient for that number.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can we bring a baby or children? Is this a family friendly accommodation?&#8221;][vc_column_text]\n<p class=\"p1\">Our guest house is &#8220;adult-friendly&#8221; accommodation, designed for couples looking for complete relaxation and romance. Everything here is about offering you the opportunity to return home<span class=\"Apple-converted-space\">\u00a0 <\/span>rested and recharged, to face your busy everyday life. Why not surprise your partner with a romantic weekend away from all your responsibilities? We have everything for the perfect relaxing short break that will help you to recharge your batteries.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is it possible to bring a pet to the accommodation?&#8221;][vc_column_text]\n<p class=\"p1\">Unfortunately we cannot accept pets.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is it possible to add extra beds?&#8221;][vc_column_text]\n<p class=\"p1\">The buildings are designed for two people so there is no room for extra beds.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;When can we check in and check out of the accommodation?&#8221;][vc_column_text]\n<p class=\"p1\">You can check in from 3 pm and check out is by 10 am on the day of departure. Please let us know what time you are arriving so that we can hand over the keys and at what time you plan to leave to arrange check-out.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How to get to the guest house?&#8221;][vc_column_text]\n<p class=\"p1\">R\u00e9p\u00e1shuta is located about halfway between Miskolc and Eger.<span class=\"Apple-converted-space\">\u00a0 <\/span>There is a 30km stretch of<span class=\"Apple-converted-space\">\u00a0 <\/span>beautiful, winding asphalt road that leads to the chalets.<\/p>\n<p class=\"p1\">By car, two routes are possible: Eger &#8211; Fels\u0151t\u00e1rk\u00e1ny &#8211; R\u00e9p\u00e1shuta, or Miskolc &#8211; Lillaf\u00fcred &#8211; R\u00e9p\u00e1shuta. (Please note: GPS\/satnavs often suggest a route from Miskolc via B\u00fckkszentl\u00e1szl\u00f3, which is a very narrow forest road, so we recommend that you come via Lillaf\u00fcred.)<\/p>\n<p class=\"p1\">Our guest houses are located at the very end of R\u00e1k\u00f3czi street on the hillside.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What meal options are available?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Our service includes the optional Gourmet basket, which is more than just a breakfast.<br \/>\nAs a surprise (which is no longer a surprise \ud83d\ude0a ) we are waiting for you with 1 bottle of wine made from grapes grown on the slopes of B\u00fckk. In addition, the chalet kitchen has basic spices, olive oil, apple cider vinegar, salty snacks, candy and chocolate bowl, carbonated and still water, homemade syrup, coffee capsules, ground coffee, tea selection and of course everything you need for coffee and tea (lemon juice, sugar, sweetener, honey, coffee cream).<\/p>\n<p>Don&#8217;t feel like going out? You can choose from two types of lunch\/dinner. &#8220;Italian dinner&#8221; or &#8220;Farmhouse platter&#8221;. The &#8220;Italian dinner&#8221; naturally contains Italian pasta, sauce, Grana Padano cheese, Italian red wine, and an Italian dessert specialty. The\u00a0\u00a0&#8220;Farmhouse platter\u201d is a cold plate filled with truly authentic delicacies, including sausage, bacon, crackers, ham, camembert cheese, red onion, tomato, paprika, 50 gr butter, and bread.<\/p>\n<p>We also recommend the local restaurant if you would like to try the regional specialties.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What appliances and amenities are available in the kitchen?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]The kitchen is fully equipped: 2-zone stovetop, microwave oven, kettle, toaster, under-counter fridge with mini freezer, Nespressocoffe machine with capsules, traditional stove-top coffee maker, dishwasher and all necessary cookware and utensils. We also provide basic spices, coffee pods, ground coffee and tea, olive oil, apple cider vinegar, salty snacks, candy and chocolate bowl, carbonated and still water, homemade syrup and of course everything you need for coffee and tea, lemon juice, sugar, sweetener, honey, coffee creamer.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What other equipment is in the guest house? Do we need to bring towels or bedding?&#8221;][vc_column_text]\n<p class=\"p1\">Unless you have a favourite pillow at home, you\u2019ll find all you need for a relaxing night\u2019s sleep. In the guest house you will find a hair dryer, 1 large and 1 medium-sized towel per person, hand towels, dishwashing detergent and kitchen linen in the kitchen. We do recommend that you bring outdoor slippers or flip flops for going up the wooden steps to the sauna.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can we smoke or use candles and incense in the houses?&#8221;][vc_column_text]\n<p class=\"p1\">We don\u2019t allow smoking in the building (traditional or vaporisers), nor to use incense or candles. If you smoke, you can do so at the designated place.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is parking free?&#8221;][vc_column_text]\n<p class=\"p1\">All our guests are provided with free parking in a closed car park.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;In case of bad weather, what can we do in the house? Is there Wifi?&#8221;][vc_column_text]\n<p class=\"p1\">You will not be bored here, even in bad weather, we are sure of that! In the chalet you will find a big screen smart full HD TV with many channels, including Netflix if you enjoy a good movie or series, as well as board games, cards, books and newspapers. There is wifi, and we\u2019d be thrilled if you wanted to share content on social media about us!<\/p>\n<p class=\"p2\"><span class=\"s1\">Facebook: <a href=\"https:\/\/www.facebook.com\/pg\/chaletforyou\/\"><span class=\"s2\">facebook.com\/pg\/chaletforyou<\/span><\/a><\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Instagram: <a href=\"https:\/\/www.instagram.com\/chaletforyou\/\"><span class=\"s2\">instagram.com\/chaletforyou<\/span><\/a><\/span><\/p>\n<p class=\"p1\">In the accommodation you will find ideas for shorter or longer walks and excursions in the area without the car.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What to look for when bathing? Is there enough hot water in the boiler?&#8221;][vc_column_text]\n<p class=\"p1\">The hot water is produced by an 80 litre boiler, which is enough for 2 people. Since our core values \u200b\u200bare sustainability and environmental protection, we encourage our guests to think about water and energy conservation. Why keep the tap running while brushing your teeth? Think responsibly about how to best use the earth\u2019s resources.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Does the jacuzzi work in winter?&#8221;][vc_column_text]\n<p class=\"p1\">Yes, the hot tubs operate at 36-38C all year round.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Does each house have its own jacuzzi?&#8221;][vc_column_text]\n<p class=\"p1\">Yes, each guest house has a private jacuzzi.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is the sauna infrared or Finnish?&#8221;][vc_column_text]\n<p class=\"p1\">A separate panoramic Finnish sauna house is at your disposal.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is there a sauna available at the chalets? How can we turn it on?&#8221;][vc_column_text]\n<p class=\"p1\">Yes, a detached, panoramic Finnish sauna house built on the highest point of the area, suitable for 4 people, which is good for both body and soul. If you want, it is also possible to have only two people in the sauna at the same time. Just a few little things to look out for: please take off your slippers before you enter and place a towel under yourself on the seat of the bench.<\/p>\n<p class=\"p1\">The typical length of heating time of the sauna is around 30-40 minutes. Upon arrival, we will show you how to turn on the stove, so you can decide for yourself the time of taking the sauna. In order to get the best effect from your sauna, consume plenty of non-alcoholic fluids before and afterwards. Stay in the sauna for about 10-15 minutes (according to individual needs) and then relax in the loungers for at least the same amount of time. You get the maximum benefit by doing this two or three times. You will also find a \u201csauna etiquette\u201d board with basic information in the sauna, and we have also included a small booklet with useful tips in the chalets. Like everything, be responsible so that everone can enjoy the facilities.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is the accommodation suitable for a winter break? Is there heating?&#8221;][vc_column_text]\n<p class=\"p1\">Yes, there is heating in the guest house so you can come at any time of the year. Electric heating panels provide heat in the chalet for you.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are there animals? Are there a lot of mosquitoes?&#8221;][vc_column_text]\n<p class=\"p1\">Remember, your chalet is built right on the edge of the forest; we want our guests to feel a sense of intimacy with nature. So you are sharing your environment with animals that have found a home there, including the occasional beetle, insects, birds and foragers according to the season and typical to the region. Although they are not dangerous, they may be different from what you\u2019re used to at home. In the guest house, the doors and windows are protected by mosquito nets. However, this is the countryside, so please be aware that proximity to nature can sometimes cause minor inconvenience (mosquitoes bite although there are few here, birds sing louder, wasps can be curious about food, etc.).<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Cancellation policy&#8221;][vc_column_text]\n<p class=\"p1\">You can cancel your reservation if you notify us in writing of your intention to cancel.<\/p>\n<p class=\"p1\">The booking fee paid for the cancelled booking can be used for another booking. Alternatively,<span class=\"Apple-converted-space\">\u00a0 <\/span>after deducting the HUF 2,000 administration fee we will refund it to the account number indicated by you, if the cancellation occurs more than 30 days before the arrival time.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p1\">Within 29-15 days before arrival 50% of the amount is refundable, while 14 days before the start of the arrival date the total amount of the reservation will be deducted and cannot be used for a subsequent booking.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is it possible to pay with a SZ\u00c9P card?&#8221;][vc_column_text]\n<p class=\"p1\">Yes, if you have the Hungarian company reward card, you can use the \u2018accommodation wallet\u2019 of the card from any of the three banks.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I use the SZ\u00c9P card to pay for the accommodation?&#8221;][vc_column_text]\n<p class=\"p1\">For SZ\u00c9P card payment, advance transfer is required.<\/p>\n<p class=\"p1\">Please note: the bank receipt for SZ\u00c9P card transfers must be downloaded and sent to us by e-mail to info@chaletforyou.com to confirm the booking.<\/p>\n<p class=\"p1\">Payment is possible in the following ways:<\/p>\n<p class=\"p1\">OTP SZ\u00c9P card:<\/p>\n<p class=\"p1\">Go to the OTP NICE card website and select Chalet for you.<\/p>\n<p class=\"p1\">Please send the receipt to the accommodation so that we know this is how you will be paying.<\/p>\n<p class=\"p1\">Send the received transfer receipt to us at info@chaletforyou.com<\/p>\n<p class=\"p1\">MKB SZ\u00c9P card:<\/p>\n<p class=\"p1\">Enter the interface of the MKB SZ\u00c9P card, and then make a prepayment with the prepayment option, for which you will need the prepayment ID received from us.<\/p>\n<p class=\"p1\">We can request the prepaid ID from the bank if you send us by e-mail the identification number below your SZ\u00c9P card number and the name written on the card. We will email you the ID.<\/p>\n<p class=\"p1\">Send the received transfer receipt to us at info@chaletforyou.com<\/p>\n<p class=\"p1\">K&amp;H SZ\u00c9P card:<\/p>\n<p class=\"p1\">From the K&amp;H SZ\u00c9P card web page, you can arrange a transfer in advance, for which you must enter our accommodation ID (our accommodation ID: 84068738).<\/p>\n<p class=\"p1\">Send the received transfer receipt to us at the e-mail address info@chaletforyou.com<\/p>\n<p class=\"p1\">Please note: The bank receipt of SZ\u00c9P card transfers must be downloaded and sent to us by e-mail to info@chaletforyou.com before we can confirm the booking.<\/p>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; 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